Customer Information Systems

FGW are planning to replace the existing help points and Customer Information System (CIS) at Islip and Bicester with a new system. Details are in the following communication from FGW:

“At Islip and Bicester we are removing the current Help Points and CIS and replacing them with a WebCIS unit.
These act as Help Points and will have two buttons – one to contact National Rail and the other for Emergencies.
Additionally the Help Point has a screen that reflects the current train service from its location – as the information on the screen will be fed directly from our new CIS server it will reflect the very latest available information.
That is to say should we replace a train service between Oxford and Bicester and return by bus this will show on the Help Point screen.
Furthermore the new style help points will have the ability to rung up from either a staffed station or the control centre and a broadcast live annoucement made to customers.

The date of install at Islip and Bicester has not been finalised yet but hopefully these Help Points will appear shortly after April.”

1 thought on “Customer Information Systems

  1. Hooray! These have been promised for a LONG time, but it’s great if they’re finally coming. They should be a substantial improvement on the orange boxes.

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